Our remote services techs can perform a wide
variety of tasks to meet your needs. |
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Spyware Removal |
| Do you have a feeling you're being watched? Spyware has
become a big problem and one that is not easy to deal with. Our remote services techs are
ready to hunt down these pesky intruders and eliminate them! Your tech will...
- Search and locate the spyware on your computer
- Remove the spyware program from your system
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| Virus Removal |
| The doctor is in! Our remote services techs are experts at
virus removal. A tech will connect to your computer, find the virus, destroy the virus and get
you back in action. Your tech will...
- Search and locate the virus on your system
- Remove the virus from your computer
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| Internet
Connection Assistance |
| Out of touch? No problem. Our remote network and
Internet service techs can get you back online...fast!*
Your tech will...
- Perform a full diagnostic of your existing Internet service
- Troubleshoot to determine the nature of your problem
- Repair the problem and get you back online
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| Wireless
Network Repair |
| Is your wireless network down? Our remote network techs
have seen it all. A tech will connect directly to your system and have you back on track in
no time! Your tech will...
- Diagnose and troubleshoot to determine the problem.
- Repair your network.
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| Computer
Repair |
| Is your computer too slow, not responding, crashing, or just
acting strange? Our remote techs can help! Your guru will...
- Diagnose and troubleshoot to determine the problem
- Repair the problem
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| Software
Assistance |
| Do you need help installing, removing or configuring your
productivity software? A remote service tech can get you on the right track! Your tech
will...
- Assist with software installation, troubleshooting or repair for one software title (i.e.,
Excel, FrontPage, Fireworks, Quick Books, Outlook, etc.) Operating system software is not
included in this service.
- Assist with configuration of your new software
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| Peripheral
Installation |
| Our remote techs can assist you with the set up and
installation of a wide variety of computer peripherals. From printers and faxes, to keyboards
and cameras, our gurus have you covered! Your guru will...
- Assist with the installation of one peripheral device (camera, printer, mp3 player, etc.)
- Assist with the configuration of your new peripheral
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| Network Security
Check |
| Is network security on your mind? Well, it should be!
Your network might not be as secure as you think it is. Personal or client data could be at risk. Play
it safe and get a remote tech to assist you now. Your tech will...
- Examine your computer to locate and remove any file sharing programs
- Determine if the proper encryption and SSID are enabled on your existing network
- Check your firewall to be sure it is working properly
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| Computer
Maintenance |
| Need a tune up? Our remote techs can get your computer
running in top form. Your tech will...
- Adjust your system settings for the fastest and smoothest performance possible
- Clean up your hard drive and free more space.
- Apply the most recent security updates and patches for your operating system.
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| General
Security Check |
| Personal Security Our remote techs can get your computer
running securely. Your tech will...
- Update your system with the current operating system security updates
- Determine if your firewall is enabled
- Check your antivirus software to be sure it is working properly
Check your system for any
file sharing programs
- Check your instant messaging settings for common security mistakes
- Review your computer's history of visited web sites and offer suggestions on which ones to
avoid in the future
- Search popular web sites like YouTube, MySpace and Yahoo for your personal information
- Offer advice and suggestions on how to best keep you and your family safe online
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| What if you
don't know what's wrong? |
| If you are not sure what is wrong with your computer or if
you need a variety of services performed, one of our techs can help. Our tech
will...
- Connect to your computer to diagnose and troubleshoot a wide variety of issues.
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Please note: A high speed internet connection is required so our tech can properly connect to
your computer. |
